The Human Behind the Door

What the Doorman Fallacy teaches us about AI, empathy, and value

There’s an old hotel on a windy corner in Chicago where the front doors shine like brass mirrors. Each morning, before guests even reach the step, a tall man in a gray coat swings one open with quiet precision. He greets them by name, gestures toward the elevator, and somehow makes every traveler feel like a regular. To a cost consultant, he is a line i…